This privacy policy (“Policy”) describes how personally identifiable information (“Personal Information”) that you may provide on turquoise.pt website (“Website” or “Service”) and any of its related products and services (collectively, “Services”) is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update that information. This Policy is a legally binding agreement between you (“You”, “you”, “you” or “your”) and this operator of the Website (“Operator”, “we”, “us” or “our”). By accessing and using the Website and the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. This Privacy Policy was created with the help of the Privacy Policy Generator.
Collection of Information
Our top priority is the security of customer data, and as such we exercise a no-logging policy. We may process only minimal user data, only as much as is absolutely necessary to maintain the Website and Services. Information collected automatically is used only to identify potential cases of abuse and to establish statistical information regarding the use of and traffic to the Website and Services. This statistical information is not aggregated in any other way so as to identify any particular user of the system.
Use and processing of information collected
In order to make the Website and Services available to you, or to comply with a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the requested information, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
Responding to inquiries and offering support
Improving the user experience
Managing and operating the Website and Services
The processing of your Personal Information depends on how you interact with the Website and Services, where you are in the world, and whether one of the following applies: (i) you have given your consent for one or more specific purposes; this does not apply, however, where the processing of Personal Information is subject to European data protection law; (ii) the provision of information is necessary for the performance of an agreement with you and/or any pre-contractual obligations thereunder; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing relates to a task carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Please note that under some legislations, we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or on any of the other legal bases set out below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a legal or contractual requirement, or a necessary requirement for entering into a contract.
Disclosure of Information
Depending on the Services you request or as necessary to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties working with us, any other affiliates and subsidiaries we rely on to assist in the operation of the Website and Services available to you. We do not share personal information with unaffiliated third parties. These service providers are not permitted to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to comply with our policies regarding Personal Information. These third parties receive Personal Information they need only to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
We disclose any Personal Information that we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Information Retention
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporated into your Personal Information after it is updated or deleted, but not in a form that personally identifies you. Once the retention period has expired, the Personal Information will be deleted. Therefore, the right of access, the right of erasure, the right of rectification, and the right to data portability cannot be applied after the expiration of the retention period.
Your rights
You can exercise certain rights concerning your information processed by us. In particular, you have the right to do the following: (i) have the right to withdraw consent if you have previously given your consent to the processing of your information; (ii) have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) have the right to know whether information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information being processed; (iv) have the right to verify the accuracy of your information and request that it be updated or corrected; (v) have the right in certain circumstances to restrict the processing of your information, in which case we will not process your information for any purpose other than its storage; (vi) have the right in certain circumstances to obtain from us the erasure of your personal information; (vii) have the right to receive your information in a structured, commonly used, machine-readable format and, if technically feasible, to transmit it to another controller without hindrance. This provision applies as long as your information is processed by automated means and the processing is based on your consent, a contract to which you are a party or pre-contractual obligations thereunder.
Children’s Privacy
We do not knowingly collect any Personal Information from children under the age of 18. If you are under 18, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children’s use of the Internet and help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without your permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and the Services, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parents or guardians to do this on your behalf).
Cookies
The Website and the Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and the Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services. Click here to learn more about cookies and how they work.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want your online activity tracked. Tracking is not the same as using or collecting information related to a website. For these purposes, tracking refers to the collection of personally identifiable information from consumers who use or visit a website or online service as they move through different websites over time. The Website and Services do not track its visitors over time and across third-party websites. However, some third-party sites may track your browsing activities when serving their content, which allows them to tailor what they present to you.
Links to Other Resources
The Website and the Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of any and all resources that may collect Personal Information.
Information Security
We protect the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet that are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and the Services cannot be guaranteed; and (iii) such information and data may be viewed or tampered with in transit by third parties despite our best efforts.
Data Breach
If we become aware that the security of the Website and Services has been compromised or that users have been disclosed personal information to unrelated third parties as a result of outside activities, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate action, including, but not limited to, investigation and reporting, and notification and cooperation with law enforcement authorities. In the event of a data breach, we will use reasonable efforts to notify affected persons if we believe there is a reasonable risk of harm to you as a result of the breach or if notification is required by law. When we do so, we will post a notice on the Website.
Changes and Amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time at our discretion, and we will notify you of any material changes to the way we treat Personal Information. When we do so, we will revise the updated date at the bottom of this page. We may also notify you in other ways at our discretion, such as through contact information provided by you. Any updated version of this Policy will be effective immediately upon posting of the revised Policy, unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or other specified act at such time) will constitute your consent to such changes. However, without your consent, we will not use your Personal Information in a materially different manner than that stated at the time your Personal Information was collected.
Acceptance of this Policy
You acknowledge that you have read this Policy and agree to all of its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting Us
If you wish to contact us to understand more about this Policy or wish to contact us about any matter related to your individual rights and your Personal Information, you may send an email to operation@turquoise.pt.
This document was last updated on October 6, 2022